Handled with care.
Each rug is wrapped and dispatched individually — there is no warehouse, no batch shipping. Every piece leaves rolled in protective cloth and travels to you via a tracked courier service. You will receive a tracking link by email within 24 hours of dispatch.
| United Kingdom | 3–5 working days |
| Europe | 4–7 working days |
| Rest of world | 7–14 working days |
Shipping is complimentary on all orders.
We understand that buying a rug without standing on it is an act of trust. If a piece does not work in your space, return it within 14 days of delivery and we will collect it — no questions asked.
| Return window | 14 days from delivery |
| Cost | Complimentary collection |
| Condition | Unrolled for inspection only — no signs of use or wear |
| Refund | Processed within 5 working days of collection |
To arrange a return, email us at abdelkebirlabyad@gmail.com. We will organise collection at a time that suits you.
If you have doubts before buying — about size, pile height, or how a colour reads in a specific light — write to us first. We can send additional photographs or a short video of any piece before you commit.
If something isn't covered here, get in touch. We reply within one working day.